FAQ
Most frequent questions and answers
To view the ‘Track in a Pack’ you will use our online software. You will be asked for your Device id code, this can also be found inside the ‘Track in a Pack’ box. Switch your device on and you are now tracking live.
No. The ‘Track in a Pack’ solution is delivered to you fully activated.
https://trckapck.wpengine.com/buy-credits/ allows you to add more positions to your panel regardless what country you live in
The ‘Track in a Pack’ will work in most countries around the world. Please consult our customer services for more information.
The ‘Track in a Pack’ has restrictions under very extreme conditions. This does not mean that it will not give you a fresh position. Any GPS device has its limitations. If you are inside a room with no windows and a solid concrete roof then the chances of obtaining a valid GPS position is very thin. The ‘Track in a Pack’ has a very sensitive GPS receiver, it is GPS assisted. This helps the device to obtain a fix very quickly. In general you will find the ‘Track in a Pack’ performs to a very high standard and it will give you fresh GPS positions in most buildings.
The ‘Track in a Pack’ has a 12 month warranty. If you do have a problem then you must contact customer services, if we can not fix the problem then we will dispatch a new unit to you.
You can view the battery strength at all times in the online tracking software. The ‘Track in a Pack’ automatically sends the battery strength every 30 minutes. The ‘Track in a Pack’ also indicates a low battery on the device via a red light under the battery indicator. You can also receive a low battery warning via SMS and email.
The endurance of the battery depends on what interval you set your device to send its data. Average battery life will last around 60 days for advanced plus and upto 36 months for HDplus.
Yes both ‘Track in a Pack’ devices are water resistant.
You can set ‘zones’anywhere in the world and in different sizes and shapes. Alerts can be set when a device enters or leaves a zone, and the alerts are sent by SMS and email.
Yes you can. You also have a feature called ‘sound on’. If you then turn your speakers on, you will hear an audible sound every time the ‘Track in a Pack’ reports a position to the panel.
Yes you can view as many devices as you want on your panel.
Yes, because the software is web based, you can access your devices from multiple computers and mobile devices.
